I just received an email from a firm called 2Checkout claiming to handle the financial side of money collections for Integro anti virus providers. The email claims I requested a refund for £21.59 in May last year and in order for them to process it a year later, they need an official document from my bank such as a statement. I have sent it onto the Integro fraud team. It did not catch me, but others might not be so fortunate. On the other hand could it be genuine? I did have Integro around this time but the version I had was substantially more expensive. This is a copy of the email. ## **Refund details needed: 2Checkout order #183150067 https://www.intego.com** **Inbox** ![](https://lh3.googleusercontent.com/a/default-user=s80-p) ### **2Checkout Refunds** [refund@2checkout.com](mailto:refund@2checkout.com) 08:51 (18 minutes ago) **![](https://mail.google.com/mail/u/0/images/cleardot.gif)** **![](https://mail.google.com/mail/u/0/images/cleardot.gif)** to me ![](https://mail.google.com/mail/u/0/images/cleardot.gif) Dear Customer, We are writing regarding your order #183150067 made by you on 2022-05-27 00:42:30, on the site [https://www.intego.com](https://www.intego.com/), by 2Checkout. 2Checkout received a cancel [refund] request regarding your order \#183150067 amount 21.59 GBP, therefore we kindly ask you to contact your bank and request an official document (e.g. bank account statement) which should contain the financial details needed, to transfer this amount back to your account: \- the beneficiary name [your name] \- your bank name \- your account number \- IBAN account, for EU residents \- the swift [BIC] code of your bank \- ABA code of your bank [for domestic ACH], for US residents This document should be sent to 2Checkout by e-mail to [refund@2checkout.com](mailto:refund@2checkout.com) If a response is not received within 30 days, the cancel request will be discarded and a new request may only be processed only after a written confirmation from [https://www.intego.com](https://www.intego.com/) staff. For further details please contact us at [refund@2checkout.com](mailto:refund@2checkout.com) Sincerely yours, 2Checkout Team [http://www.2checkout.com](http://www.2checkout.com/) [refund@2checkout.com](mailto:refund@2checkout.com) Tel: +31 88 0000008

Potential new scam

dfk41

I just received an email from a firm called 2Checkout claiming to handle the financial side of money collections for Integro anti virus providers. The email claims I requested a refund for £21.59 in May last year and in order for them to process it a year later, they need an official document from my bank such as a statement. I have sent it onto the Integro fraud team. It did not catch me, but others might not be so fortunate. On the other hand could it be genuine? I did have Integro around this time but the version I had was substantially more expensive. This is a copy of the email.

Refund details needed: 2Checkout order #183150067 https://www.intego.com

Inbox

2Checkout Refunds [refund@2checkout.com](mailto:refund@2checkout.com)

08:51 (18 minutes ago)

to me

Dear Customer,

We are writing regarding your order #183150067 made by you on 2022-05-27
00:42:30, on the site https://www.intego.com, by 2Checkout.

2Checkout received a cancel [refund] request regarding your order
#183150067 amount 21.59 GBP, therefore we kindly ask you to contact your
bank and request an official document (e.g. bank account statement)
which should contain the financial details needed, to transfer this
amount back to your account:
- the beneficiary name [your name]
- your bank name
- your account number
- IBAN account, for EU residents
- the swift [BIC] code of your bank
- ABA code of your bank [for domestic ACH], for US residents

This document should be sent to 2Checkout by e-mail to
[refund@2checkout.com](mailto:refund@2checkout.com)

If a response is not received within 30 days, the cancel request will be
discarded and a new request may only be processed only after a written
confirmation from https://www.intego.com staff.

For further details please contact us at [refund@2checkout.com](mailto:refund@2checkout.com)

Sincerely yours,

2Checkout Team
http://www.2checkout.com
[refund@2checkout.com](mailto:refund@2checkout.com)
Tel: +31 88 0000008

Gagaryn

dfk41 You did the right thing checking with the retailer, but without knowing the complete story (is the order number genuine, did you make any changes to the purchase that might have led to a cancellation or partial refund?) this doesn’t look like a scam to me.

2Checkout are genuine and Intego do use them for payment processing. It is shambolic though - payment is normally made directly back to the original payment card and asking for proof of bank details seems unnecessary.

Pompeyexile

I am receiving stuff trying to get me to give over my details every other month. Recently I keep getting one from someone claiming to be a hacker and they have my info. I send them off as phishing and I have been receiving these for several months and nothing untoward has happened to any of my bank accounts etc.

I cannot believe that anyone would give any details about their bank or any account details over because they have been asked to do so regardless of what the email claims. If the email mentions a specific company like PayPal or DHL or Amazon or even a bank, firstly I know what I have ordered and whether or not I have received the goods and secondly if I was expecting anything from or had dealings with any company they mentioned, I would contact the bank, company or whatever direct.

I’ve had stuff claiming to be from Paypal, Ebay, DHL to name a few and ALL looked legit (logo’s page set-up etc). But I still checked with the ‘proper’ company first and passed on the fake emails to them. Oh, and I never open up any attachments on these sort of emails either.

dfk41

Gagaryn On contacting Integro, they have confirmed it as genuine. This is pretty surprising and as you say, shambolic!

Gagaryn

There is a certain irony in a company who sells products designed to make purchasers feel safer online inadvertently doing the opposite. But my personal view is that all AV and threat detection retailers are charlatans. :)