Hello,

(First of all, my appologies for such a ‘cold header’ (“Hello”), I tried editing it or even deleting it but the system won’t allow me to do so. Just the body text. Maybe the moderator could do this?)

I have a problem with my MaraX. I’ve just arrived back home from a trip after been away for a couple of weeks. Before I left, I emptied the water tank, unplugged the machine and headed for my much needed holidays. Now, upon my return, I’ve noticed that the machine is not drawing water (I think…). I put the blind filter on and as you can see on the video, but the pressure gauges don’t move and there is no water coming out. I pull out the tank, check the “button” on the bottom to make sure that water is coming out and I notice that with the filter on there is barely any water coming out, but with the filter off there is. I draw steaming water from the machine after which the Marax should fill in more water and observe… That’s when I notice that there is not enough power or maybe something is clogged INSIDE the machine and NOT on the tank (this is my take, of course). Only steam comes out of the group. And this is because I think there is no water inside it. Now, why would this happen after a couple of weeks of not using it? I attach a few videos.

I’ve tried everything. Can you please help? Thank you.

    id be taking the top off, check for a broken connector or an air lock, they have/had those plastic connectors that like to break,

    obs be careful, unplug from mains, and if you have to run with the lid off watch for electrics,

    Decent De1pro v1.45 - Niche Duo - Niche Zero - Decent is the best machine ever made -

    Also run without the filter for now, if it is a priming problem, the filter makes it harder. A moist filter will grow some stuff if the environment is humid as they take a very long time to dry out. This could have clogged it. I would personally put a filter that still has some life in it, in the freezer while I was away.

    Water definitely doesn’t seem to be getting to the HX unit, or at least very little!

    Contact me

    DavecUK changed the title to Hello - Lelit MaraX priming issue .

    Juanjo I’ve tried everything. Can you please help? Thank you.

    Have you tried running the machine without the filter in the water tank? Does it change anything?

    (be aware that the filter and the tube isn’t necessary for the machine to run. If you use good water - you can safely remove it and use the machine without the filter loop).

    As it seems you have no pressure at all, I would start by removing the filter and running the pump for 30 seconds (without a portafilter) to see if you can get water to run to the group (if it’s not the filter, then maybe an airlock?).

      In one of the videos you can see that I run it without the filter, still to no avail. If it’s an air lock, how should I proceed?

        have you looked inside?

        Decent De1pro v1.45 - Niche Duo - Niche Zero - Decent is the best machine ever made -

        Top opened…

        From the very first moment I switch on the machine, the pump goes off and tries to draw water. You can see on the video that the tubes are not getting any water at all. Any thoughts?

        I attach Lelit’s tech service response:

        • Hello. Thank you for contacting us and for using a LELIT product. We tried to check the situation with our technician and according to the mentioned situation it could be necessary to replace the water softener filter (PLA930M) and the rubber holder (code 3700076). In case the machine could be under warranty, we kindly ask you to contact your reseller, report him the issue and follow his indication. Otherwise the mentioned spare parts can be purchased at the authorized LELIT resellers https://lelit.com/lelit-worldwide/ or at the online store www.lamacchinadelcaffe.com . We remain at your complete disposal, thanks and best regards

        • LelitJul 13, 2023Lelit Care

          Hello, in addition to our last message, the issue could be due also to the pump, therefore the machine should be checked by a technician. We recommend you to contact your reseller, report him the issue and if the machine is under warranty, please follow his indication. We remain at your complete disposal, thanks and best regards.

        Amazon is offering to take it back and refund it, since they are my reseller. If I don’t get it to work I might accept their offer.

        Okay, I reply to myself…

        After determining it was definitely an air lock, I found this video from Lelit:

        Replicated what they say in the first part and… problem solved.

        Thank you to those who replied.

        thought it would be an air lock,

        glad its sorted

        Decent De1pro v1.45 - Niche Duo - Niche Zero - Decent is the best machine ever made -