I’ve been buying their beans via white rose for a good year, hard to fault them.
I bought a four kg order last year sometime and it didn’t turn up so I contacted Robert who subsequently sent me out another order of the same beans at no additional charge, they were sent by DPD I think and arrived more or less the next day then the original beans were delivered (by Evri I think) so I contacted Robert and told him and also offered to pay for the additional order but he wouldn’t have it and told me to keep the beans or give them away.
Brilliant customer service.
Normally I order during the week and the beans are delivered within about two days.