Horsham coffee

Cuprajake

Just been on Thier site to buy some coffee for the mrs when you spend you get credit

Ended up binning it off. What a terrible site to navigate, between the join us email pop up that cuts off your log in attempt followed by Shopify trying to log you in it makes it incredibly hard to use

I’ve sent this to them also.

Is this because of me using mobile rather than desktop?

DavecUK

There is a lot of competition in the coffee roasting business. I suspect companies are doing everything they can to get and retain customers.

This probably makes some of them resort to fairly aggressive marketing tactics online, you can’t really blame them.

scwheeler

I see what you mean Jake, I haven’t ordered from Horsham for a while but thought I’d have a quick look and agree it is frustrating on a phone.

I’m glad you contacted them as well as I’ve found Bradley pretty responsive to feedback in the past. I had a problem with the QR codes they print on the bags as my iPhone would not recognise them as they were printed too small. It turned out they used Android phones and so hadn’t seen the issue. They increased the size on future bags. It may be that when testing their website they’ve been doing on a desktop where I imagine these popups are less intrusive.

MediumRoastSteam

I had to check it myself. I found it pretty fluid to be honest. Yes there were two pop-ups, but I just closed them. I wouldn’t classify that as a frustrating experience.

I use a Google Pixel 6a.

Cuprajake

Each to their own,

They lost my order.

Ernie1

Doesn’t one of the pop-ups include a 20% discount code?

Not sure that’s a reason to complain?

I’d imagine that pop-up drives a lot of new business.

Leaving cookies on can sometimes stop pop ups on repeat visits but a lot of people these days switch cookies off. Unfortunately one of the downsides to that is every website thinks you’re visiting for the first time.

Cuprajake

Only for new users.

Cuprajake

Have a vid but has my email Addy so deleted it

Ernie1

Ahh I see sorry I thought you were a new customer.

Yeah they can be annoying. Mobile is a challenge because you can’t really do a pop up that’s not hugely intrusive because of screen real estate.

My guess is they’ve A/B tested it and having the pop-up is a high enough conversion they just leave it on.

A better way would be to just have that gift icon shake encouraging users to click it and put the discount info on there.

The Shopify thing is probably handled by the Shopify settings. These days it’s just way easier to plug Shopify in for commerce than build something proprietary. As a result there’s a lot of ‘out the box settings’ that can make checkout processes annoying if not tailored by the company using it.

DavecUK

Jake showed me his vid, I would have lost the will to live, especially with the catchall.

Dusk

I hate it when the price of a kilo isn’t shown so you have to select the coffee and then select one kg to see the price. It should be like Bella Barista where is says for example £8-£26 so you know what 250g and 1kg costs.