dfk41 That is really nice of you to offer, thanks 🙏.
I turned the basement upside down this morning - lo and behold I found a box with ‘coffee stuff’ scrawled on its side. Which is good as those two torx screws are pretty specific and probably unique to that machine. Restored to factory specs, packed up and ready to go.
I dare say they’ll look after it now but id be kidding myself if I didn’t admit a refund would be the best possible outcome. Nothing wrong with it as a machine… but there’s so many others 🤣🤣