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MattH I think many of those comments (but I might be wrong) were US based. I have not had to think about ordering yet as I am hoping they might be on promotion at some point. They do have a warehouse in Manchester to service UK customers. I ordered mine on a Monday afternoon and it turned up on the Thursday morning. If there seems to be any issues I will post them on here as I would hate anyone to order a unit based on my experiences then having their own issues!
I know their stock comes on the slow boat from China so it maybe possible for things to get held up. The answer is to order in advance!