This is the answer I got from them
“The coffee boiler temp will heat up the longer the machine is on, so perhaps best to put the machine in eco mode when not needing it to make coffee, or when not used for longer periods.”
I replied that if machine is not keeping stable temperature that was set then that’s not how pid should work and is certainly malfunctioning.
But setting the offset to minus four helped keep 95 degrees ,I need to wait till tomorrow for machine to cool down now to see if that is the case both after 30 minutes and 1h