
(the stone reached the grinder and blocked it, fortunately without damage to the burrs)
It didn’t happen to me, but I just ordered this coffee from the same roaster.
The coffee is very good, but these incidents make me be more careful about the coffee beans that goes into the grinder. I use a coffee spoon for dosing, which holds about 9 grams of coffee beans.
It will involve additional labor, sorting, or I could be relaxed considering the roaster’s response:
…
I’m glad there is no problem with the grinder and I’m sorry for the inconvenience. As I’ve mentioned on other occasions, there is an automatic passage of all roasted coffees through the destoner, it is directly connected to the oven. However, some pebbles can be a porous concrete and sometimes have similar densities to the beans, visually it seems to be that “type” of pebble.
I have noticed over time that there is no 100% success rate for the destoner, although it is an “original” Loring, we still have an elevator with a destoner at the packaging plant, but not all coffees go through there, only those in large volumes. We sometimes find small pebbles there that “escaped” the first destoner.
Your coffee was probably packaged manually and if it passed the destoner, it did not have another filter. What we can do, in case there are problems with the burrs, is to solve that cost. Fortunately, we have not had situations of this kind with home consumers yet, but we are 100% open to remedying any type of inconvenience caused by experiences like this.
As future plans, we may be able to implement a 3-step sorting system in the near future, it will probably decrease the incidence even more, but as I mentioned above, you can count on me and my colleagues to remedy a more special situation, if it arises.