NelisB I received the Nuova Ricambi Viton seals
Did you manage to register on their website? They won’t allow me to order…
FWIW, the normal shape of the neoprene seal seems to be ‘that’ shape - see for example the photos here, of a 2-months old machine
https://www.home-barista.com/levers/acs-vesuvius-evo-leva-t73845-60.html#p812793
I’d be wary of inserting washers to “support” the seal; in my experience, it’s more likely to make things leak than to improve durability (and for the washer to genuinely support the seal lip it would have to be wider than the seal itself, which for obvious reasons is not going to work…)