darkstefano A heating cartridge has failed or a connector has come undone. In the Alpha I noted both heating cartridges were wired into a single connector. I advised the cartridges should be wired into 2 separate connectors. I don’t know if it was done…open the lid and check how they are wired, put up a photo if you want. If they are separate connectors, then a connector may have come apart.
If they are wired into a single connector, it’s very likely the right hand cartridge has failed.
ACS (Paolo) is at are at World of coffee at the moment, but I would still send an e-mail to ACS, it may take a while for them to send out a heating cartridge or a pair of heating cartridges if they are still wired into a single connector. Plus they can explain how to fit them..
You can of course continue to use the Evo it will just take longer to warm up (about 45 minutes), but will still work fine.
Are you in Europe?