Thanks yeah I totally agree.
Like in the coffee shop thread, I think the general level of customer service in this country is just in the toilet by this point. I guess the employee shortage of people not wanting to do ‘menial’ jobs means businesses have no choice but to hire employees even if they’re not great. If the employee catches on to this, they know they can do half a job and get away with it.
I personally don’t get it, if I’m being paid to do a job I do it properly, and I’d fully expect to get a b*llocking if I messed up.
I was at Origin last Summer and one of the founders was hanging around chatting with people. Lovely guy, enthusiastic about his business and obviously cared. But the chance of that enthusiasm trickling all the way down the chain of command seems unlikely.
Like you say, a company should care about their customers regardless of size. And exactly like you said, the exact experience with NewGround was handled brilliantly, a swift apology and replacement bag, no questions.
Thanks, yeah, sounds like I should be shopping with you!