I posted in another thread but curious to know if I’m being unreasonable.
I ordered 2kg of beans from a prominent roaster I’ve ordered from frequently. I didn’t plan to use it immediately as I still have a load of other coffee to get through first.
One bag arrived improperly sealed, it looks like the machine had sealed at an angle meaning half the top portion was missing a seal, therefore open.
This happened before with NewGround who were quickly apologetic and sent a replacement bag without and suggested I keep the unsealed one.
However, I emailed the roaster about this and they simply said ‘sorry about that’.
I’m happy to send the unsealed one back as I don’t expect a freebie but with no replacement offered it looks like I’ll be using this coffee inmediately!