tompoland I know you said the mug was hard to get out and perhaps you needed a smaller one, but it did seem to me that the wand wasn’t really low enough in the water and dragged in loads of air long after it should be further under the surface. Moving the wand seemed particularly awkward and the idea of hands free steaming is probably not well implemented.
I would have liked to have seen something creating done with the platform the just rests on. Even something simple like a turn screw/knob in the front…allowing the platform to have 3 positions….
- stretching - Mid
- heating - high
- removal - low
Or simply variable from low to high…..
Just that basic change would make the system much more usable hands free, or with hands. I suspect they have ignored any feedback as a company, or not asked for any from “testers”.