4W5 Ah, OK…I always found it hard to get the kW hour numbers, for some reason the companies really didn’t want to tell you. It’s like the Tariff information, they list every tariff they have ever done, and you can’t select out the ones they don’t do any more…makes it double hard to find what the current working tariff is. Ofgem gave lots of big talk of how they were going to simplify things…never happened. I almost feel like Ofgem work for the energy companies.
A long time ago, before the law was changed, I was trapped with NPower for 5 years I couldn’t get a bill from them, system problems or some such excuse. This meant I couldn’t change supplier and I didn’t know what my bill was, because they couldn’t even tell me the unit rate I was on!!!.
I couldn’t change supplier, because I couldn’t get a final bill, or any bill and NPower would block the move as I still owed them money. They finally sent me a bill…for £8500 demanding immediate payment! I had no way of even confirming it was right. I had complained to the energy ombudsman 3 years previously to tell him I hadn’t got a bill and every year after that…their reply, they could do nothing.
