dfk41 so I contacted Osmio explaining in detail my issue and I received a stupid reply telling me to go online and read the manual.
…
dfk41 and that I was going to scrap the machine and have a look around the market. His reply, ‘Good luck’.
Customer service at its best! 🤣
dfk41 I have had a coffee bench made and the water is ruining the wax stained wood.
I can see this as a total pain. I also bought a unit for my coffee machine and, what I did, was to buy one metre of clear PVC sheet (from Dunelm or anywhere like that), and cut it to fit the surface perfectly. This way, if I ever spill coffee on the counter top, or water, or milk, and there’s a leak, at least it won’t ruin the wood. Just a thought.
And so sorry to hear about your bad experience. if I recall correctly, there were other people treated not so politely by Osmio before who were quite vocal in the old CFUK forum. Shame though, because it does look like a great product.