Thoughts please

dfk41

On Tuesday 8th April at 8.51 I received email confirmation for an order that I had just placed for 4 different 250 gm bags of coffee. At 9am I received a second system email telling me that the items had been dispatched. They turned up yesterday all claiming to have been roasted on the 8th! So, that is 9 minutes before 9am to roast 4 × 250 gm bags of different coffee.
Am I being cycnical in thinking that these had been roasted sometime earlier and simply labelled up, od do you believe them!
Iam not going to name them yet but I am going to email them now and ask them to explain it!

MWJB

dfk41 My guess would be that they hadn’t actually been despatched at 9am, maybe just the despatch label/tracking number was generated (you may be able to check parcel history?). Courier/postal pick ups tend to be later in the day. The roaster wouldn’t have any reason to believe there would be any issue in fulfilling the order, at time of confirmation?

Edit: Oops! Wasn’t quick enough with my response.

dfk41

Nothing if not efficient! They took 5 minutes in which to reply. Their reply means that they have a very efficient business system!

Jason1wood

Now that is very efficient. Worth a name now. Can’t ask for more really, plus 5 mins after you sent email is cracking service.

So which roaster David? 👏👏

dfk41

Jason1wood www.cworks.co.uk
I have not opened them yet. Once the 15th arrives, I will.The guy is a low level Youtuber reviewing Sage mainly…..

Jason1wood

dfk41 ah yes, seen a couple of his videos. Can’t get away with him but the service seems canny 👌

Cuprajake

Ah kev haha