I was contacted by Reiss via email and told that my ticket on the London site had been closed, then I received a message saying that in fact it had not been closed. Then I was contacted again, and given a link to the forum where apparently this issue has been discussed however the link did not allow me to access the form for some reason and when I explained this to Reiss, he then replied this morning saying that I need to re-register and file a new ticket which I have done.
To summarise where I am at in the process, I have posted this:
When I switch the machine on the pump attempts to move water for nearly 2 minutes, then the alarm kicks in, there is no pressure and no water coming through the group, the water tap or the steam wand. I have removed and back flushed the inlet side of the solenoid, I have cleaned the contacts on the underside of the reservoir and the spring-loaded contacts in the base unit, I have bridged the contacts on the base unit and I have traced the wires back from the spring-loaded contacts to the earthing point on the frame and the Cigar Box – all connections appear secure.
What else can I try?
We will see what happens next - I am going to remove and backflush the inlet side of the solenoid again today just incase it works…