Have you tried taking out the water level probe? it is a mystery indeed.
Water alarm constantly on... Londinium R
Take the hose off the inlets side of the manifold and turn it on so the pump runs.
You should have water.
On the inlet side of the manifold there may be a fitting with a non retun valve in - this may be jammed if you do have water pumping through that hose.
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dfk41 Perhaps the legendary customer service levels Londinium usually offer are having a long weekend Al.
That’s not really fair David….come on, it’s only just been reported!
NewBoyUK Take the hose off the inlets side of the manifold and turn it on so the pump runs.
You should have water.
On the inlet side of the manifold there may be a fitting with a non retun valve in - this may be jammed if you do have water pumping through that hose.
Sounds like your problem is purely related to a blockage, the above looks well worth a try…I didn’t realise the pump would run for 1 minute…wow, The emergency stop (assuming it has one) will no doubt kick in.
Does anything else work? Does it get up to temp? Id be looking inside the boiler for scale etc. Boiler fill as above, pump may need a strip down.
As a machine there failry simple.
Is it new to you?
Id be tempted to strip it all down and descale
Decent De1pro v1.45 - Niche Duo - Niche Zero - Decent is the best machine ever made -
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Hmmm, well. I just timed it and the pump tries for 1′ 57″ before it stops and the beep starts…. As for stripping it down - the whole point of using a Bestmaxx V water filter chosen on the basis of the PH here along with soft water (I was told) is to avoid scale completely. You’re saying that just isn’t true? Oh dear…
I have had the machine since April 2020 and no, nothing works.
DavecUK That’s not really fair David….come on, it’s only just been reported!
reported on Friday so quite fair. Am only judging the response by the own standards they set
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Are they not allowed weekends off?
Trust me - try what I said.
Regarding Bestmax filters - how hard is your water there? And after how many litres do you change it?
I don’t know how to rate the softness - it’s drinkable from the tap! I change the filter annually as thats what has been recommended by the manufacturer.
The number one reason i didnt plumb my machine was i didnt trust water reports and filters. Why i use ro
Id say scale looking at that leak above
Well if he reported friday most finish work, plus the guy is in new Zealand, so time difference etc, dont let your love of londinium shine through @dfk41
Reiss will reply. Its just weekend
Decent De1pro v1.45 - Niche Duo - Niche Zero - Decent is the best machine ever made -
Tbf id of thought the other forum with its vast londinium user base would of helped more on the thread,
Decent De1pro v1.45 - Niche Duo - Niche Zero - Decent is the best machine ever made -
Cuprajake Just wondering what the difference is between customer service and legendary customer service matey
dfk41 Just wondering what the difference is between customer service and legendary customer service matey
Stop it….
Is the the ‘manifold’ mentioned above by NewBoyUK the same thing as the solenoid? If not can anyone tell me where that is please?
Update:
I was contacted by Reiss via email and told that my ticket on the London site had been closed, then I received a message saying that in fact it had not been closed. Then I was contacted again, and given a link to the forum where apparently this issue has been discussed however the link did not allow me to access the form for some reason and when I explained this to Reiss, he then replied this morning saying that I need to re-register and file a new ticket which I have done.
To summarise where I am at in the process, I have posted this:
When I switch the machine on the pump attempts to move water for nearly 2 minutes, then the alarm kicks in, there is no pressure and no water coming through the group, the water tap or the steam wand. I have removed and back flushed the inlet side of the solenoid, I have cleaned the contacts on the underside of the reservoir and the spring-loaded contacts in the base unit, I have bridged the contacts on the base unit and I have traced the wires back from the spring-loaded contacts to the earthing point on the frame and the Cigar Box – all connections appear secure.
What else can I try?
thanks
Al
We will see what happens next - I am going to remove and backflush the inlet side of the solenoid again today just incase it works…
So, if the pumps tries to pull the water, it is probably not the sensor in the water tank.
The water tank alaram turns on, to prevent the pump runs dry.
In your case looks like, for watever reason the pump is not able to pump the water.
AlJames What else can I try?
Your problem, as I think I may have said, is not caused by the l;ow water detection system, but the failure of the pump to fill the tank and you are getting a pump timeout alarm. This is common on most programming of espresso machines.
Depending on the specific design to fill the tank…solenoids, one way valves…there is either:
- A blockage
- A piece of debris, causing some failure of any solenoid or valve
- A solenoid failure if the solenoid has to be pulled in when the pump runs to open a valve, so the boiler can fill. If the machine can be plumbed or tanked, it makes sense to have the solenoid not be permanently energised when plumbed.
If there is a solenoid that needs to “pull in” when the pump runs, then that would be one area that’s favourite for the problem.
Your picture is so close, it’s hard to make out how it’s designed to work….I will try and see if there are suitable shots of the internals on the web…..
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So few internal photos of the machine, hardly any in fact. These were snatched from a Video
I couldn’t see clearly where the water inputs are from the pump/mains, but if I was a betting man, this is the solenoid valve I would be checking. Below some educated guesses because I can’t see exactly where the pump hoses go. There will be a 1 way valve which could be at the bottom of the manifold, where there is a nut etc.., or earlier in the machine.
Ok well I cannot upload any more photos…. don’t know why but have removed the pipe you suggest and no blockage there. I also used a hose to force water through bottom of the reservoir to try and free the pump - a little came through the group but same beep when switched on.
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AlJames I am not suggesting you remove the pipe, this was images snatched from a LR video on the web….It’s probably the solenoid…which is what you need to check…
For clarity, if you are saying you removed the pipe with the spanner on it, or the pipe immediately below it from the water distributor, then ran the pump and water came pissing out…then of course the solenoid below them is fine…. if you ran the pump and nothing came out, then the solenoid could be faulty. Or the tube from the solenoid blocked if you undid the top one.
If you are saying you just undid the pipe and couldn’t see a blockage…it doesn’t mean a lot.
Check the solenoid!
Right - pump is supplying water to the IN side of the solenoid but its not getting through so presumably I need to order up a new solenoid unit and the actual valve too… (?)