Well well……this is the review that I have left on Trusted Reviews. The company is Fonehouse.co.uk
I was buying a phone through Ebay. As part of the process I was offered the chance to part exchange my iphone. I completed this and was offered an amount that I was happy with. I was also given the option of sending the phone off for inspection and receiving a cash offer, or accepting an instant voucher for the full amount without sending the phone off to use within the transaction. I chose this option. I completed the sale fully and within seconds of doing so received an email from Fonehouse cancelling the voucher I had just used. This cancelled the sale of course. I spent a considerable amount of time (4 hours) trying to sort this out. Fonehouse simply shrugged their shoulders. Ebay could offer no help either. My buyers dashboard showed the transaction as pending. I had no cancellation option. I could not proceed or go backwards. I spoke with the seller who through Ebay cancelled the sale, and we started over. This time when I tried to part ex my phone the only option I was offered was to send my phone in before receiving any payment. Call me a cynic! I bought the phone for cash. My Ebay dashboard is still showing as sale pending. No idea how to sort this out. It is obvious that this is either a genuine mistake. If that is so, why was no one willing to help me sort it out, or it is their regular way of conducting business. My advice to anyone listening, is avoid! As always, I am sure they will reply to my criticism and if they do and can convince me, I will update this accordingly.
A real bunch of charlatans. They count on getting away with this sort of behaviour. I took a screenshot of course of their offer and I stress the whole transaction completed on Ebay before they cancelled things
