Received this today from Strietman.
Thank you for reaching out and for raising this question.
For the CT2 we advise against using water from an ion-exchange softener, even when blended. The added sodium or potassium is not suitable for the machine over time, and the mix makes mineral balance unpredictable.
To prevent scale and internal wear, and to keep performance consistent, we recommend either reverse osmosis or distilled water with a coffee-specific remineralization, or a naturally soft bottled water such as Volvic. Using controlled water helps avoid issues that otherwise require service.
For context: the piston, made from food-grade brass, is the main component in contact with water during brewing. The brew group and funnel are both lined with stainless steel 316.