powderhorn I’ve never heard of Rockford.
Hoffmann & Hedrick have day jobs with coffee roasters and aren’t really best placed to do technical reviews.
Anyone with enough youtube subscribers can monetise their videos, whether they’re talking about coffee making tools, or CIA space stations on a moon of Jupiter.
Put up a video of your grinder experience and update whether it gets resolved in a timely and efficient manner, that will be valuable. (I see you have already waited a week for it!)
In the meantime welcome to the world of the early adopter (…another reason to avoid buzz, review something after it has spent some time in the wild and see what the manufacturer has done to rectify bugs).