Coffee bag ripped while shipping

derrim12

Hi all, first time posting but have a question for more knowledgeable heads than I. Just received a couple of bags of coffee from a roaster in the post and one of the bags has a rip. The coffee was only roasted a week ago but I’m curious whether you would be concerned with a bag ripping while being shipped? Appreciate I cannot say for certain when it ripped so there’s an element of speculation. Should I just rebag them or get in touch with the roaster. (Feel free to tell me this is a stupid question if it is…).

Thanks in advance!

dfk41

derrim12 Yep, immediately tell the roaster that it was damaged upon inspection

LMSC

derrim12 Welcome to the forum! I am surprised you slipped away for so long. Hope all well. :-)

Ripped coffee bag is unusual. I haven’t heard this before. Was it one of the few bags? If it is ripped, how was it delivered?

I will definitely contact the seller and let them know what happened. Most of them would straightaway offer you a refund or a replacement.

DavecUK

derrim12 Definitely get back to the roaster, explain what’s happened and take a photo in case the roaster asked how the bag was ripped/open. They should welcome the call, as there may be a problem they are unaware of.

Welcome to the forum.

derrim12

LMSC one of two that I ordered, the other bag is fine so can only assume its just a fluke. Packed in a slightly too big box though so perhaps something to do with that.

derrim12

Thanks so much for all the replies, really appreciate your help! I will get in touch with the roaster and see what they say.