what really grinds my gears

Cuprajake

rant thread,

my sky tv/broadband is up on the 11th of aug, so being prepared i gave notice, then joined plusnet, set up for changing the 29th and 30th, i did this for no down time,

get a message today your order is delayed, so far this is the second day with no internet at home!!

and to boot on the message it says ring us on the 0345 number cheeky sods!

why is customer service so hard!! i know bt are striking atm too

dfk41

Cuprajake Jake, what do Plusnet offer on broadband that Sky do not? I was with Virgin for 20 years and had to move when we moved, if that makes sense. I need a tv package so went with Sky and 4 years on, bearing in mind they are piggybacking BT, have found the broadband reasonable value and reliable. I think for the incoming phone line and broadband I pay about £36 or so a month.

LMSC

Cuprajake Losing Sky after using it for 20 years is the best thing that happened to us. Never missed it! A great decision. Well done. 👌

Dusk

dfk41

But I bet you could be paying less than £36, I think I pay about £31 currently with Vodafone but I know I could be paying nearer £26. It’s £60 a year so not to be sniffed at

dfk41

Dusk My wife is disabled and I need a tv package that she understands and can work, letting her record, so unfortunately I have to lump them all in

DavecUK

I think dfk41 has not included the cost of the TV package, I know him too well.

It’s useful thread though, to share what we are really paying and exactly what for. I currently pay £26 per month fixed for 2 years, no rises during the contract…It ends 23/4/23. For this I get;

talk talk TV, basically Freeview through the box and catchup. I don’t use it though as I stopped my TV licence.

150 MB per second GFast, unlimited, no throttling I’ve ever noticed

Phone line…VOIP, presumably, but I’m plugged into copper.

My service allows WiFi calling (my Smarty mobile can use my WiFi to if signal is weak). No extra charge

My phone has usual blocking etc options for free.

I don’t take an anytime phone package from TT for £7 because my Smarty package is unlimited calls and texts for £5 per month. It’s also more convenient. So my home phone I only use for incoming.

P.S. I have no fibre providers in the area, Cable came and left before my house existed 27 years ago…so I’m waiting for BT to do it.

LMSC

We got rid of the Land line a few years ago. We are with Virgin business broadband since 2008. Currently paying £32 plus VAT for about 400 gb down. You get a great customer support, 24 × 7 technical support and no bandwidth restriction as we get a full speed at all times.

MediumRoastSteam

LMSC wow! I’m with virgin, currently paying £41 for 100mb. How did you get such an amazing deal?

LMSC

MediumRoastSteam How did you get such an amazing deal?

Unless you are having a laugh, it’s better now. Am thinking of upgrading.

https://www.virginmediabusiness.co.uk/connectivity/internet-access/business-broadband/?intcmp=soho_nav_bb

When does your contract expire ?

dfk41

DavecUK I think for the incoming phone line and broadband I pay about £36 or so a month.

Cuprajake

Well the sky was £80pm, that was TV broadband, kids and entertainment package which includes the Netflix. But there was £5.50 to go on that with the rises.

When I spoke to them the best they could offer was £63 pm.

Plusnet offer unlimited fibre for £22 pm.

We’re binning sky, it’s crap now, I agree the user interface is great, much better than virgin we had yrs ago.

Sky offered me BB at £33 pm

I plan to bin Netflix, keep Disney and Amazon.

I don’t get to watch as much as I’d like

And the £60pm saving can pay for gas/electric 🤯

Spent 40mins on hold and didn’t get an answer…

DavecUK

Cuprajake Plusnet offer unlimited fibre for £22 pm.

How is 80% of your data used, or do you mean your phone contract….? If so there are some right good phone deals around 🤣Smart have an unlimited data calls and whatever plan for £18 per month aaaand unlimited tethering… in the UK. if you use the link below you and I both get 1 month free, so you will save me £5 on my scrooge smarty mobile plan. They really have been good for me.

i.smarty.co.uk/pP891J

MediumRoastSteam

LMSC When does your contract expire ?

2 years ago…. So I’m no longer on a contract. Not having a laugh either. I’m paying £41 a month, I just checked. 🤦‍♂️

DavecUK

dfk41 remove the account number

Meldrew

I was literally going to post something similar as we are looking at our broadband at the moment. We are with BT and need to make the decision if we are going to change or not. We originally had to have BT as it was a new build with fibre to the house. We are currently paying
we also pay for Netflix and prime. BT are offering the same contract which is not the fastest for £1.96 cheaper or upgrade to 150mb download and 30mb upload for another £6.04. When I looked before sky were not offering anything different.

DavecUK

Meldrew You current package says fibre 1 so presumably very high speed, so don’t understand the 150mb reference for £6?

Edit out the phone number!

Meldrew

DavecUK fibre 1 gives us 50mb download speed and 10mb upload speed. The £6 will upgrade us to 150mb download and 30mb upload speed. I am just looking at sky again which may be slightly cheaper.

Cuprajake

I’m limited to about 40meg here with whoever I use unless it’s Virgin

Tbh I’m tempted to bin plusnet off now, I hate shite service

And to put the boot in just cooked a shop bought potato and butter pie, first bite someone hair is in it 🤢🤢🤢

LMSC

Cuprajake someone hair is in it

That’s terrible. Sorry to hear it.

Meldrew

Cuprajake I just cringe at the thought. There is no excuse for anything like this to happen.

DavecUK

Cuprajake Was it curly?

LMSC

Business broadband is £38
Prime is £79 a year. Two households at our home share
Netflix is about £9 I think for two views. My daughter pays 😃
Two Indian channels for £12.50 a month
Disney+ is free

Edit :

We had all of these plus Sky for £76 a month.
I would leave Broadband out as it is critical for my work. Leaving this out, the net cost to me is £57 a month.

MediumRoastSteam

LMSC Business broadband is £38

Do you have to be a registered business to gain access to those prices?