coffeealex yeah run motor without pump connected, so you can hear the motor bearing…it’s probably shot, but most of the noise could be coming from the pump. You can lift the brew lever to start the motor…it should be almost silent.
Osmio Zero is a fine move because as you rightly say, good water gives great reliability from 98% of problems usually caused by water. The Duetto pump motor orientation always irritated me, especially as they wouldn’t listen. I designed it a long long time ago now (probably 17 years ago) and they basically worked of that old design with only slight incremental improvements. in it’s day it was ahead of the game…17 years on, not so much. I did help Lelit with quite a bit of stuff as well….so I know it’s a good machine. I had the Version 3 Bianca for about a year before it was released…nice machine especially the hi/lo flow ideas.
The black one they have looks good, but I didn’t like it when I saw it back in may, with the lighter coloured wood…I advised them to use the darker walnut with it……so hopefully they will either offer that as an option or make the standard a darker walnut.