Agree the site needs to be improved. The “no tax” thing is very misleading. And the constant sale price stickers are tiresome. The no cancellation policy also sucks.
I’ve ordered from them despite all of that for the simple reason that it seems to take Australian retailers 6 to 12 months to offer their new models. And worse still, with e.g. the DF64V no one here in Australia can tell me when it will be available or at what price. It might be 6 months, could be 12. Might be $900, could be$ 1,500. I prefer to order from Australian retailers for various reasons and I do so when possible but there are limits to that.
And of course the other reason to order from overseas is sometimes the price. By way of example, right now, I can have two DF64 grinders landed from the df64coffee website for the price of buying one DF64 locally. Yes, there are potential warranty and support issues. But it’s a massive price difference. (If an imported item costs under AU$1,000 there is no duty payable here in Australia.) Two for the price of one, is hard to ignore.