Personally I won’t return them just yet because I’m enjoying the flavour profile and John Gordon is developing a “cone” as he calls it (no idea what that is @Grahamsphillips may be able to enlighten us) which he’s going to send to anyone who wants it I believe without charge, and he has hopes that will fix the problem.
He’s also offering immediate and full refunds for those who want one or later if the cone doesn’t fix the issue. Can’t be fairer than that.
This information was gleaned from the email chain between Graham and John, which the former was kind enough to copy me on, and it also revealed that John intended these burrs to be fitted inside a Mazzer Kony commercial
grinder which has a more powerful motor. That may explain why the Niche is struggling.