@MattH @Cuprajake still not got my replacement! Not even been dispatched yet. I will say that unfortunately La Marzocco support is absolutely useless in my experience. I’m quite scatching about them actually, sadly.
It’s now been 44 days since reporting the issue.
From the time of reporting the issue to even an acknowledgement or resolution being offered was 2 weeks “because it’s London Coffee week”, though I bet they sold and dispatched new machines during that time didn’t they?! Even if not, no excuse.
When they did offer a replacement (after the two week period) there were no white LMLUs in stock, understandable, so they said either get another colour or wait two weeks - that was now a month ago so we are well past the two week period.
I’ve been absolutely promised call backs many times, no-one bothers. I even said please call back regardless of whether you have an update, they promise and then nothing. I’ve waited literally weeks for replies to e-mails and nothing.
A real shame actually, and made worse I think by the fact that most of the time I am dealing with the head of the UK office and for the most senior person in an office to not understand the need to simply reply is quite shocking actually.
I’ll give them till the end of the day then I’ll further it to head of LM for the UK and Ireland.