erkal - 😊
They will get hot after steaming - but you can touch them.
If you ever touched a non-insulated steam wand, I expect you to have scars of 3rd degree burn in your fingers.
The only reason they would heat up is if steam is getting between the inner tube and the wall of the steam wand.
Do a test:
- bring machine up to steam temp;
- onto a large jug, or bottle or glass, empty (to catch the steam - or don’t bother) open the steam wand for 30 seconds.
- can you touch the steam arm? You should be able to.
If you can’t, you most likely has a leak on the top of the steam arm.
Did you manage to contact Bella Barista?