Yeah it’s a joke.
More than once I’ve been absolutely done.
Sold a motorbike helmet that didn’t fit me and had just sat on the shelf for a while. The thing was immaculate, buyer got it for a song and then whinged it was ‘not as described’ so got a large refund, left negative feedback and there was f/a I could do about it.
The scumbag buyers know what they’re doing too taking advantage of it.