these are my settings.
I grind Espresso between 6.2 and 6.6.
This worked from the first grind. Do you tighten the thumb screw to lock the burrs?
Or maybe the burr touching point is noted incorrect. Check your actual burr touching point this way:
Turn on the KOPI Deva, and press the start/stop button. Select the slowest burr speed using the RPM Dial. Loosen the thumb screw, and rotate the upper burr carrier towards FINE until you can hear the burrs touch (a chirping sound). Press the start/stop button to stop the burrs, and turn off the KOPI Deva using the power switch. Note the grind setting at which this happens.
Contacting the Deva team should be usefull anyways.