Osmio Zero water leak

LMSC

Water leak on sides

We have noticed water under the main unit finding its’ way on either sides on a regular basis. We had initially thought that one of us is responsible for this or the drip tray over flows. We can confirm that we only remove the glass or the bottle after the unit completely stops. Not even a drop finds the way to the drip tray.

We always keep a glass on the drip tray, just case. In recent weeks, the water leak occurs at regular intervals. I will give a couple of examples. The attached photo happened on the 9th April and the short 13s video happened today. The difference is the water was also on the floor today.

It’s a great unit. It’s unfortunate that we keep seeing the water leaking from some where. I do not think the leak is from the tap as the glass on the drip tray is empty and so is the drip tray. This is disappointing to say the least.

Does anyone experience the same problem? How are your units?

DavecUK

Lift out the back water tank…if it’s all wet on that platform, it could be coming from there. I’m very careful how I put the tank on as I used to get some water under the machine, but have not since I have taken extra care to positively place the tank almost straight down and not at an angle then straighten. I always look to see if water has formed on the tank platform, which can happen if it’s angled too much then straightened as it goes down. This water can flow out at the edges of the tank and also drain into a little joint running across the machine.

The other thing I always do is an occasional smear of Molykote 111 on the tank fittings, and sometimes the valve…to make a nice seal.

It may not be your problem, but worth checking.

Inspector

We were having the same problem and I figured it out it’s from the drip tray even though it’s not full, somehow water finds it’s way out between base and top part, if you want an experiment, fill drip tray half then attach it to machine and have a look bottom of it, water will start to drip. At least my drip tray does it.

I now empty it every other day and never had a problem.

Edit: I have seen your video now and that’s way too much water to be from drip tray sorry.

LMSC

@DavecUK Thanks. Both are useful recommendation. Will do.

I don’t remember seeing anything unusual at base of the picture.

Thanks Inspector Will do. The drip tray hardly collects any water. We have a glass to capture, if any

hubcap

I ditched the drip tray almost immediately due to splashes etc’, have used this plastic pot ever since, have also got rid of the felt pads as well.

LMSC

Swapping the empty filter with the mineralisation filter didn’t help. The leaks have been a regular feature. I think this is the reason!

nopapercup

I have a leak from the base of mine which couldn’t be found with Osmio’s technical advice remotely so I’m now having to send it to them for a repair. Just waiting for them to tell me how much they’ll charge for repair and postage as it’s no longer under warranty.

LMSC

nopapercup I contacted them today and they said “expect some water to be under the system from the supply tank getting taken on and off but usually around a tablespoon is expected.”

I have shared the video showing a large pool of water. Anyway, it’s more of a nuisance to move it every alternate day to wipe it off. Now, I wipe any leaks under the system every day. The unit, otherwise, works normally as it should.

nopapercup

LMSC Mine started with a sporadic leak and overtime got worse to the point it was a non stop leak and no longer useable. Hopefully they can fix it relatively cheaply as I’m not inclined to spend nearly £500 on a replacement

LMSC

nopapercup Are you feeding the machine with hard water? If yes, scales can block the valves and cause a leak. We feed softened water.

nopapercup

LMSC It has been in a hard water area. I assumed the Alps would be soft but no.

LMSC

The system needs to be descaled every 2-3 months if softened water is not used. While @DavecUK can advise you how to descale the system properly, you may look at the video below to descale the inlet/outlet valves on the system

I think you should check this out to see if it addresses your problem.

JahLaza

LMSC you’ve reminded me to descale mine! I’ve had it a year, my tap water is supposedly about 220ppm hardness and I feed it directly into the osmio. I removed the pipe holder/housing as per the video you linked above and had pretty much zero deposits there. I’ve just done a full descale now according to the user manual. I think if you’re in a water hardness area similar to me, the descale procedure in the user manual would be enough, no need to remove the fittings as per the video you linked (as this pathway is descaled using the manual procedure). If the water was harder then maybe but otherwise it’s probably not needed. Thanks for sharing by the way, no harm checking in any case

nopapercup

LMSC I did descale it but probably realised it needed doing far too late.

LMSC

It leaks almost every other day, if not daily. I wipe the table clean and we find it has leaked - not a spoonful - at the end of the day or the next morning. I will be very surprised to find any scales as the unit receives softened water.

Not finding time to run through the descale solution. We will do in the next few days. We do think this is going to go back again.

darkstefano

@LMSC

it still now dripping water on the table?

LMSC

darkstefano May be, it’s a drip from under the machine. It’s erratic, doesn’t happen every day, some times every day, alternate day, and so on. It’s definitely not a spoonful. It can be anywhere between a few tbsp and a quarter of a small cup depending on the frequency of checking it.

We wiped clean again this am and haven’t seen anything yet. We keep a glass under the dispenser to catch any left over drips after drawing water.

We will descale and check the inlet and outlet valve as they advised us by email and go from there.

It’s not a deal breaker as there isn’t a suitable alternative. It’s very good, we like it, it’s just a 1.25 years old and the customer support is friendly and very good. It’s inconvenient or a bit of a nuisance. That’s all. We don’t see ourselves ever going back to tap water. 😊

Thx for asking!

CYP1A2

I was getting a leak sometimes from the Osmio. I worked out it was coming from the silicon valve at the bottom of the filling tank not fully engaging properly when I/my wife put it in at an angle.
Now when I do it I put it in straight, feel for the suction noise/feeling and push down to ensure it’s fully engaged. Hasn’t happened since.

DavecUK

CYP1A2 This is exactly what “used” to happen to me

LMSC

We are indeed taking care while mounting the pitcher. Bizzare, it still leaks. with no fixed frequency. It has not done since Monday morning, though. We will descale and see. Thx