bradliew I’m at a loss without your machine and a meter in front of me.
As a first stab. If you have and are comfortable with a meter, set to AC volts check voltage between the black and red terminals on top of the stat.
Long probes easily fit inside the insulation of the spade terminals. You should have 220 to 240v.
If you do not have voltage unplug the machine and check resistance or continuity from black to red. Should have virtually zero resistance or continuity. If not the stat at least is faulty.
If you do have the voltage please unplug the machine and check resistance or continuity from black to white. Should have no resistance or have continuity
Please, if you are not comfortable or used to doing this, please don’t.
As with others on this forum it is my job. You know what you are comfortable and competent doing.