I currently have a September 2023 Kafatek FlatMax2. Yes, there is a process to getting a Kafatek grinder. Denis seems to have increased his grinder availability, whereas it used to be wait for an email and place an order as fast as possible before they sell out, now he usually has preorders available on his website. There definitely is a wait to get one, as he builds based on preorders. I purchased a preorder in February of ‘23, received it in September of ‘23. I did get some new features on my grinder, and they only make the functionality superior.
The build quality is second to none, this grinder will last much longer than I will be around. There is a definite break in period. These burrs need pounds of beans put through them to get seasoned. Now entering the 6th month of ownership, I truly make amazing espresso with my setup, and it continues to impress me.
Denis offers excellent customer service. He answered all of my questions during my ordering process, and same with after I took delivery. He is present but not overly engaging in his forum, and I appreciate that. Who wants to talk with OCD coffee nerds all day every day :)? There are always some users who are more demanding and needy. I am not one of these.
All in all, if you can afford a Kafatek, I fully recommend it. I have zero regrets with my purchase. It truly is an end game grinder.