Cuprajake
V4 was the same. Consistently unlevel. I sent it back.
I use an AliExpress special now, a copy of the force tamper, can’t recall who recommended it, was on this forum though I believe. It is doing a reasonable job, it’s pretty level I have to say. Not a fan of the click style though, it causes coffee grounds to accumulate underneath the levelling plate, above the tamping face.
As a result, every now and again it unseats the puck, I use an 18g vst basket. I find cleaning it thoroughly necessary and ensuring all parts have not loosened in their threads in order to avoid the puck being disturbed.