Just started to set my machine up and have found the touching the screen at the service position is not responding I have managed to get it to respond a couple of times but other than that it is just not working. The accept button does not always respond either. Anybody have any suggestions please.

I thought the same initially but later realised different functions require different amount of time for the area of the screen to be pressed. For instance, you need to touch the bottom right hand side to leave main menu and get to next menu with the profiles. If you press one of these once it simply selects that profile and goes back out automatically. You have to hold down a profile for I don’t know 7 or 8 seconds to go into that profile. You kind of get used to it after a while. I normally rest my hand on top of the frame and use my thumb to press the screen. It’s also more responsive when cold

Place fingers on top of case and use thumb.

@"JahLaza"#p14364 It just seems unresponsive I have tried holding my finger for some time and just touching the facia. I could not get the time to go up or scrolling through the dates I had to use the back button the forward button just did not respond.I am sitting here trying everything that I can.

My initial impressions are the same but I hope it’s just a learning curve as it’s not as a modern touch screen these days.

@"prezes"#p14374 @"Meldrew"#p14368 yeah give it a chance, when I was at it just after setting it up I got frustrated but then when you relax a bit it works!

@"DavecUK"#p14366 It has improved it but still finding that getting into the temperature and then trying to adjust is ok going down but getting it to raise the temperature back it has done a couple of times but is just generally unresponsive still.

Definitely does not like that bottom centre section. It times out and goes back to main page. Luckily that way it has not altered what I lowered.

@"Meldrew"#p14377 might be worth removing the lif and checking the lead is pushed in…although that usually affects the display and lighting not touch sensitivity. If you have unusually dry hands, or not got the fingers on the top of the metal above is can sometimes be less responsive…do you have a video?

@"DavecUK"#p14382 It is only that part of the screen. As I can drop the temperature or scroll back on time and dates etc. It has responded a few times but at the moment that part of the screen seems dead. I would assume if my hands were to dry then all the screen would be an issue. So you think it might be worth having a look inside

> @"Meldrew"#p14385 So you think it might be worth having a look inside remove just the top cover and with a torch have a look at the display connector, use a chopstick to press it down to just check it's seated. Can often be jogged loose in Transit. If that doesn't help, trace the ribbon to the black box in the electronics bay…remove the side panel open brain box cover and check it's seated properly in there. If that doesn't work put up a video unlisted on YT and link to it here, so we can see what you're doing and so can Paolo, helps with any language barriers. **Let Paolo know by e-mail. and link to your post.** You can get the link by clicking on the text to the right of your name saying when you posted, and that will bring up the link with the exact address of your post. *P.S. I'm hoping just a loose connector, as they must have checked it in the factory.*

Vesuvius touch display not responding

DavecUK

Meldrew Go to your YouTube player and there will be an upload video button (+ sign on my android), then either create a short and upload directly, then mark as unlisted when it asks. Or take a vid with the phone, go into YouTube player, press the plus sign and browse through until you see the video you took and upload it.

If you’re on Mac, I dunno….Macs are a mystery to me

Meldrew

DavecUK I am on a iPad at the moment. I will let the unit cool down a bit and then have a look

Cuprajake

Fingers crossed its something and nothing,

Have you made a drink, actually have your beans come?

Gagaryn

Mine seemed quite unresponsive at first too but now it is fine. I initially checked the cables were all seated correctly and they were. It just seemed to improve the more it was used, I wondered if it was the screen getting cleaned a few times that improved things - dunno! But now it works as expected.

prezes

I played with mine for a while now and it seems to be much better so needs a bit of practice at my end

Meldrew

I have checked the cables and plug sockets and all seem ok. Just checking the screen fixings. I don’t hold up much hope at the moment. It seems to be the centre top and bottom positions which are intermittent to say the least.

Cuprajake

Have you had the machine on ans off a few times?

@DavecUK is there a reset on these?

I know you can adjust the screen sensitive

Meldrew can you take a vid? Failing that, email me and ill give you my number for a WhatsApp vid. Etc

Meldrew

Cuprajake thanks it’s much appreciated. It’s just started responding better than it was not sure what is going on to be honest. I will keep an eye on it and go from there. Thanks everyone for all your help. I will let you know how I get on and if need be I will do the video.

JahLaza

Meldrew I felt like that the first evening after getting it set up but it’s much better now-I either got used to it or it got ‘broken in’ after a couple hours usage or something, but, whatever I would say it’s fine now so give it a day or so and see then

Meldrew

JahLaza I think I need to. It seems to acknowledge the touch one minute then not the next. We had touch screens on our ovens I used to service and if you overt tighten the fixings they were a pain.

Meldrew

Thanks everyone your help has been much appreciated.

Cuprajake

Meldrew have we seen a pic yet

Meldrew

Here is a link to the video hopefully.I do have another if needed. Forgive me if it’s bad it is my first video. Cuprajake @DavecUK

Meldrew

Not yet.

John_Yossarian

Meldrew You might have resolved it by now but when I got mine I too thought that something was wrong with the display. I was pushing too much and was impatient. From the video you shared I noticed that you use the tip of your thumb and index finger. Given it is capacitance that is responsible for the sensitivity I use not the tip but the inner side of my thumb (larger surface) and rarely have problem.
Beside this niggling issue what has the machine been like so far?

Any “sweet” shots?

Meldrew

Another one

DavecUK

OK imaghine there are 6 zones (well in fact they are), press in the middle of a zone, if you are at the very edge or just out it might not register.

If you count 1 to 6 left to right, zone 1 takes a second or so longer than the others to respond or used to. Long story. The zones may take a wile to respond so don’t tap, lightly touch (slight pressure and hold. A quick tap and it may not register…(mistouch prevention)

Meldrew

DavecUK I have been touching each zone lightly and holding on the zone also tapping. I can do another video showing this as you have said. I will try in a minute as I am charging my iPad at the moment as it has little battery left.

Meldrew

DavecUK Hope this helps Dave as you can see no matter how I touch the screen it is intermittently not responding. I can go back to it and it will go to the next page and alter parameters ok then it doesn’t respond again.

Meldrew

I just tried again and it worked after a couple of tries.

PaulL

A video definitely better than a thousand words. As a 3+ years user I see immediately that you press it like a phone screen whereas I hold my finger against the screen lightly for maybe half a second for every press and have no issue with it responding.

Meldrew

PaulL I think I must have tried every possible combination of ways to get it to work to no avail. I have dismissed user error as some areas respond ok. It has been mainly the two centre top and bottom areas that have been the issue.I used to service catering equipment and had many hours of fun trying to get some of our oven touch screens to work. So luckily I have the patience. I was up at 05.30 as I could not sleep and first thing it did not respond kept trying left it for a while tried again and it responded ok. I have sent Paolo a message so he is aware. Just have to monitor it. Thanks for the feedback. When you have got to the stage that you are questioning your sanity another prospective is appreciated.

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