Just started to set my machine up and have found the touching the screen at the service position is not responding I have managed to get it to respond a couple of times but other than that it is just not working. The accept button does not always respond either. Anybody have any suggestions please.

I thought the same initially but later realised different functions require different amount of time for the area of the screen to be pressed. For instance, you need to touch the bottom right hand side to leave main menu and get to next menu with the profiles. If you press one of these once it simply selects that profile and goes back out automatically. You have to hold down a profile for I don’t know 7 or 8 seconds to go into that profile. You kind of get used to it after a while. I normally rest my hand on top of the frame and use my thumb to press the screen. It’s also more responsive when cold

Place fingers on top of case and use thumb.

@"JahLaza"#p14364 It just seems unresponsive I have tried holding my finger for some time and just touching the facia. I could not get the time to go up or scrolling through the dates I had to use the back button the forward button just did not respond.I am sitting here trying everything that I can.

My initial impressions are the same but I hope it’s just a learning curve as it’s not as a modern touch screen these days.

@"prezes"#p14374 @"Meldrew"#p14368 yeah give it a chance, when I was at it just after setting it up I got frustrated but then when you relax a bit it works!

@"DavecUK"#p14366 It has improved it but still finding that getting into the temperature and then trying to adjust is ok going down but getting it to raise the temperature back it has done a couple of times but is just generally unresponsive still.

Definitely does not like that bottom centre section. It times out and goes back to main page. Luckily that way it has not altered what I lowered.

@"Meldrew"#p14377 might be worth removing the lif and checking the lead is pushed in…although that usually affects the display and lighting not touch sensitivity. If you have unusually dry hands, or not got the fingers on the top of the metal above is can sometimes be less responsive…do you have a video?

@"DavecUK"#p14382 It is only that part of the screen. As I can drop the temperature or scroll back on time and dates etc. It has responded a few times but at the moment that part of the screen seems dead. I would assume if my hands were to dry then all the screen would be an issue. So you think it might be worth having a look inside

> @"Meldrew"#p14385 So you think it might be worth having a look inside remove just the top cover and with a torch have a look at the display connector, use a chopstick to press it down to just check it's seated. Can often be jogged loose in Transit. If that doesn't help, trace the ribbon to the black box in the electronics bay…remove the side panel open brain box cover and check it's seated properly in there. If that doesn't work put up a video unlisted on YT and link to it here, so we can see what you're doing and so can Paolo, helps with any language barriers. **Let Paolo know by e-mail. and link to your post.** You can get the link by clicking on the text to the right of your name saying when you posted, and that will bring up the link with the exact address of your post. *P.S. I'm hoping just a loose connector, as they must have checked it in the factory.*

Vesuvius touch display not responding

Meldrew

Sham From What I have seen it Is a good quality screen. I have worked with some on ovens and it looks to be a superior unit to me. I am finding that the unit has been responding better. So whether it is me. I have seen people who have trouble with sensitivity using screens.Dare I say but my wife has had better response. My have to chop her finger off and keep that in my pocket.

DavecUK

Meldrew Do you by any chance do manual work, without gloves?

Meldrew

DavecUK I am retired now. I was a service engineer on catering equipment. I was a electrician before that so have always worked with my hands manual work and using my brain now and then. The unit seems a lot better to me now. The reason why I initially was concerned was when trying to set it up I could not get it to set time and day I had to scroll backwards in Italian to set the day of week but could not scroll forward to set things. So I thought there might be a problem. The wife can touch it and I would say 8 times out of 10 gets a result first time now. I am struggling at times.

DavecUK

Meldrew Well you have 2 years parts warranty, so I wouldn’t worry about it…..See how it goes.

Meldrew

DavecUK As you say it comes with a warranty and Paolo from what I have seen is committed to his product and customer, so I have no concerns. I will let him know Monday how things have gone over the weekend. I did let him know as you suggested by email. I have deleted two of the videos as I was concerned that Paolo thought that I was stating that the product was not good. Quite the contrary. I was originally looking at the ecm but the frame is not stainless but is well laid out. Looking at the Vesuvius it is to me well superior not that I am in any way an expert. After working on many pieces of catering equipment,ovens dishwashers and numerous other units oh and still boilers. I do appreciate something well made and put together in a good way. So am loving my Vesuvius, well impressed. Just got to learn to make good espresso now.

Meldrew

DavecUK Many thanks on the information on how to download the video, as I did not have a clue and would still be working it out.

Cuprajake

Gicar rule the market, why would they spend money when they dont have too.

Meldrew hows the coffee making going?

Are you making milk drinks or espresso?

Sham

DavecUK Gicar need to support modern touch screens then, that screen looks so outdated attached to something so premium…

Meldrew

Sham It looks fine to me and it is supported by Acs. Surely looks are a personal thing. It does the job fine. I believe the issue is partly down to the skin on my fingers. Things such as calluses hard skin can make your finger less conductive.

Sham

Meldrew Maybe you’re in need of those gloves people use for touchphones? Attach it to the side of your machine!

Gagaryn

Meldrew Calluses definitely interfere. I’ve got hard calluses on the fingertips of my left hand (guitar!) and operating the screen is a nightmare with that hand. If you haven’t already, give the screen a good clean and see if that improves things. Also see if it works any better when your fingers are a bit moist. Maybe you are just non-conductive. :-)

Meldrew

Sham Never seen those. I just googled them didn’t even know they existed. I must admit I was thinking about the styluses they use for the iPads etc. But the screen seems a lot better at the moment so hopefully I am ok now.

DavecUK

Meldrew I have one of those capacitive touch screen pens, but unfortunately my V has been decommissioned since October 2019 after I replaced the heating element Gasket. With other machines I have had to review (engineering reviews, I still have not had a chance to put it back on the counter.

I’m also basically Lazy, so once a machine is on the counter, it doesn’t tend to move off easily.

Sham

Meldrew no idea how i forgot those pens existed, the better solution that is

Meldrew

Gagaryn I definitely am conductive as I have had my fair share of electric shocks in my lifetime.lol. I have given the screen a good clean. Cuprajake I have made a both milk and an espresso which was a bit bitter so I Have set a profile for a straight 30 second at 9 bar to get me started and to learn slowly but properly how to dial in. I have been reading all I can and learn but it’s retaining it all. I have been busy would you believe so have not had as much time to do things. Out all day yesterday at the Mother in laws who is 96 doing quite a few things ,so yesterday was virtually wiped out. It is what it is. DavecUK I dare not ask how many machines you have to play with. I am sure you did say once. I am surprised that you have not got the Vesuvius up and running, I suppose your spoilt for choice. I will definitely get one of those styluses and see. Also less finger marks.more likely buy one and leave it under the machine unused knowing me.

Cuprajake

Yeah, its hard when you just want to play.

What temp setting? Perhap youd better with the lever profile as it will extract less at the end.

Cuprajake

I did watch a vid saying its actually very hard to over extract

Meldrew

Cuprajake The temp I left at 94. All the profiles on my unit had on stage 7 a 90 second at 9 bar except profile 1 where it was 2 bar for 90 seconds. As I was unsure I stopped it at a total of 45 seconds but I think my grind was to fine as the brew head was showing 12 bar at one stage. That’s why I thought I would start afresh. Then move onto a lever profile once I was happy. I will have to have a look at a lever profile to move onto next.

Cuprajake

Im not up to speed on the Vesuvius profiles.

Ill have a nosey after.

I thought they came preset.

Meldrew

They just seemed strange so did not use. I have googled lever profiles but strangely did not find any to copy. I saw someone put that you can download the Decent ones but did not see any to actually download.

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