Yeah any type of phone based customer service interaction is usually about as fun as plucking eyelashes.
The thing that makes me go ‘grrr’ is drivers using their mobile phone. I’ll walk through town past a queue of cars at lights and at least 50% are on their phones. Mum’s in their Volvo XC90, car full of family, can’t even get off their Instagram…
If I’m on the motorbike and I see it in a car next to me I’ll usually have a word. They usually put it away.
Just no excuse. Zero.
As a designer I’m always trying to think of a tech implementation to just stop it from happening but with navigation, passengers, the fact you might be on a train/bus etc it’s hard to lock features using the motion sensor as you need to determine who the driver is.
I noticed Google are able to determine if you’re on a motorbike (presumably by lean-angles and speed in the gyroscope) so we must be close to a method. It just needs to recognise that you’re a driver and then restrict functionality to navigation and hands-free phone calls.