Had a guy come in for a quote at work, 2009 Saab.
Conversation starts with, “I’d use a mate normally but you know what they’re like, they want favours back, don’t mind paying cash”
Proceeds to show me round his car, “there’s a crack in the bumper but you can just glass that” (wrong way) then walks round the car to the point we’re painting everything bar 2 panels.
So I email his quote, which is broken down as labour, paint and materials and polishing,
Following day, he replies. “happy with the labour but why is the paint and materials so high? Is it primer, paint, sanding discs? ”
I simply replied - this is what we charge.
Fast forward to the end of the day and he’s left us a negative Google review 🤷 wtf.