DavecUK hi Dave, thanks for the replies.
The water is definitely coming out from there, I can’t confirm if its leaking anywhere else though since this is the main/biggest leak point.
I could try and remove that area and show you and ACS and let you guys determine what the problem is.
Not blaming anyone, rather get it resolved.
If its a manufacturing problem, then I’m sure ACS will confirm it and send parts, if it’s user error, then I’ve already emailed them and stated I would pay for parts and shipping.