Good evening, our 11 month old Lelit Elizabeth, still under warranty for some weeks, is now at the repair shop for approximately two weeks. Yesterday my wife tried to make a cappuccino, and the steam knob stopped turning, so the steam continued until we put the machine off and wait for it to cool down. I must say I never appreciated that plastic knob, and that wand leaking frequently comparing with a previous HX machine, a Quickmill Andreja.
The seller said that we put too much pressure on the knob and at first didn’t want to repair it under warranty. I had to convince her that we didn’t misuse that poor Lelit, but it wasn’t nice to hear, and to deal about it.
Should I be worried about the Elizabeth and it’s longevity? I’m contemplating the idea to sell it to the store and grab a Mara X instead. Or pick another similar machine.