Hello All,

I would appreciate your wisdom in a matter related to warranty and what the manufacturer is due to pay back.

I have bought an Internet Radio (Majority Pembroke) in the beginning of 2019. As it happens, yesterday, just a few weeks away from its warranty limit it gave up the ghost.
Majority tell me that they do not have it in stock any longer to replace the item. What they offer is 50% of the initial price,

  • 50% is the maximum refund possible. In accordance with the Consumer Rights Act 2015, deductions from the total value are to be made in relation to the length of time you’d had use of the product.
  • This partial refund can only be issued via Amazon platform based on the order number provided.

My question is, can I ask for full refund?

Thank you in advance!

Current setup: ACS Vesuvius, Nuova Simonelli Mythos One. Past experience, Nuova Simonelli Apia 1 gr., San Remo Capri 1 gr., Bezzera BZ 35e, Fracino Heavenly. Anfim Super Lusso.

Contact me at: john_yossarian11@yahoo.com

    John_Yossarian The consumer credit act 2015 makes no mention of a 50% reduction of the initial price if the item is 6 months old and they cannot reasonably repair it.

    https://www.legislation.gov.uk/ukpga/2015/15/pdfs/ukpga_20150015_en.pdf

    To make such a reference on an item that is say 1 year old would mean that it would have been designed to last 2 years only (most unlikely) and a 50 % reduction would reflect the use you would have expected to get out of it, clearly this is not reasonable. If that Radio was reasonably expected to last 5 years and failed just before the 1 year warranty was up, you would expect to get 80% of your money back.

    Most good companies would give you a total refund in your situation, as should that retailer. It’s not a cheap unit, I see Amazon no longer carries it and it has not had great reviews. Be firm with them and explain tat a 50% refund implies the product only has a life of 2 years….you don’t consider that reasonable and would expect the product to have had a at least a 6 year life..

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      The consumer rights act gives rights to purchasers from the retailer - not the manufacturer. If I’m right in my assumptions you bought the radio from a retailer and have approached the manufacturer for recompense under their ‘extended manufacturer warranty’ rather than approaching the retailer under consumer protection legislation.

      I had a look on the Majority website and cannot find the terms of this warranty - just this which doesn’t really help as it doesn’t tell you what they will to do in the case of faulty items - “As part of the extended warranty, you will be eligible for our free returns policy up to 2 years after your 1 year retailer warranty period. We supply you with our address and returns information so that you can arrange your own return. Please return all items provided in the box on purchase, this includes any accessories, cables, and/or remotes.”

      Manufacturers warranties are non statutory, so you are at their mercy. Your best hope of recompense under consumer rights statute is to argue your case with the retailer. But it’s your responsibility to “prove” that the item should have lasted longer - in effect you need to prove that the fault that has manifested now was present when purchased.

      You’ve been offered a 50% refund from the manufacture on a three year old radio; like you I’d prefer a replacement but it may be difficult to persuade them to do more. And it would be equally difficult to prove to the retailer that the fault shouldn’t have happened after three years use. Even if you could, it would not be unreasonable for the retailer to counter claim that the expected life would be 6 years and offer you a similar 50% refund.

      I’d be inclined to try again for replacement from the manufacturer, but if they won’t yield, grudgingly accept the 50%.

      Thank you both very much!

      The ironic thing is that the radio was OK but lately it would start at random. I raised the issue with the manufacturer, asked them for a firmware upgrade that could resolve it and they advised me to switch it off from the mains for a few minutes and to plug it back again.

      After following their directions the radio just died, it would not start again.

      The bottom line is they asked me to do something and as a result of that I no longer have it working.

      I will raise it with Amazon as they usually are quite responsive but the warranty after the 1st year is with the manufacturer. This is why I found it quite strange that I need to make the claim with Amazon in the first place.

      The point about the 50% compensation is questionable as no one would buy a radio (good or bad) that should last for a few years only. I know electronics can be a fiddly thing but 2-3 years is kind of short.

      I will go back and will argue the case.

      Thank you gain!

      Current setup: ACS Vesuvius, Nuova Simonelli Mythos One. Past experience, Nuova Simonelli Apia 1 gr., San Remo Capri 1 gr., Bezzera BZ 35e, Fracino Heavenly. Anfim Super Lusso.

      Contact me at: john_yossarian11@yahoo.com

        John_Yossarian The thing with any warranty is the onus of proving the origin of fault - that is, manufacturer’s. This rests with the manufacturers to prove it is not their’s, should anything go wrong within the first 6 months. After 6
        months, the onus of proving the fault (ie not your fault) is yours’ alone.

        A lawyer explained these when I had an issue with a product under 2 years warranty.

        If you take a short subscription with Which?, you may be eligible for a free solicitor’s advise on this matter.

          John_Yossarian The point about the 50% compensation is questionable as no one would buy a radio (good or bad) that should last for a few years only. I know electronics can be a fiddly thing but 2-3 years is kind of short.

          I will go back and will argue the case.

          Agreed…I think it’s always worth taking a reasonable approach and see how they respond. Of course, 2 years wouldn’t be right for the product, and arguably you cannot have had 50% value from it.

          When my graphics card failed 3 weeks outside of it’s 3 year warranty, I was reasonable, accepted it was just outside warranty, shame it had failed so soon after the warranty ended etc.. new one was £700 quid. They said they would take it back with me paying postage… then later 90 euro for diagnostics + the cost of the fix. I eventually got it to them in Poland (took 12 days), heard nothing for 10 days and then a few days ago a knock at the door and a replacement card…no charge….So you never know

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