I bought my Zero in August 2020. and have always been delighted with it. 6 months or so ago, it developed a leak coming from the right side towards the rear. The leak was random. It was definitely not filling the water tank too much and slopping the water over the sides, or anything like that. I had never looked into the maintenance side of things and did not have sterilising cartridges and the like. I had never descaled it. So, I contacted Osmio who were excellent. They sent me instructions to decsale it which I did, but that did not solve it. I then received instructions on how to disassemble the bottom part of the machine and soak the components in citric acid solution. I did that and the leak continued. When I say leak I mean once every few days a puddle would appear on the bench.
So, I sent the unit back to Osmio for a service. They have had it sat on the bench now for a week and have found it leak free! I simply wondered if any other users had experienced anything like this? Can I make clear, the reason for posting this is not to suggest that there is anything wrong with Osmio, their service levels or the machine. I think I can remember another member with a leak……simple as that!