qdawgg I missed a call from Johan this morning actually and he left a voicemail - he said that he has repaired the roaster and has been trying out different IR tubes. Did not go into details about exactly what went wrong - will probably reveal that in an email. So hopefully with a bit of luck I will get the roaster back early next week. Been missing it…
It is a new product so there are bound to be some teething issues. Like Dave has already suggested he should think about the design of where the tubes are, and introduce something to help with the extreme heat. Either way, will have to wait and see when I get it back to see how it performs. One thing I will say is that Johan is very responsive and his customer service is great - it’s local (UK) for me as well so any issues or repair work can be done rather quickly if necessary. It’s one of the reasons I decided to go with him rather than getting another roaster from another country.
