DavecUK Just for ACS benefit, if it were my company (which it’s not), as soon as I found out the machine had been delivered to the wrong address, I would have shipped a new unit immediately…I would not have wanted a customer to wait 6 weeks s to get their machine
Something similar happened to me years ago. Quoting my own post from a few weeks ago, with DFK’s reply, for context.
MediumRoastSteam Once a similar thing happened to me, with a Kinu M68 grinder. It simply got “lost” in transit. No where to be seen. The resolution was different: Christian (main person behind Kinu, a tiny german company back then in 2017) sent me another one straight away and said that, if it does turn up, to just contact him and he will have it collected from me. It never turned up. After talking to him a few weeks afterwards, he told me not to worry and he would take that with the courier - DHL in that case. Now, that’s service.
dfk41 You were lucky that Kinu had a spare grinder to send on to you. I doubt ACS have that luxury. What price was the grinder? Unfortunately a courier problem is a courier problem.