cyclezib
I dont rely on the machine tray to wam my cups - I fill a cup with hot water from the machine just before using it to warm it up. I saw that the boiler is insulated and so I don’t think the tray wil get sufficiently warm enough like the way my old izzo got so warm that it heated up a dozen cups and saucers without difficulty. But this is good for the nurri because it means there is a minimum of wasted heat and thus much less wasted electricity.
In any event even the warmest machine tray may not be warm enough by Neopolitan standards. I recall watching a video that showed cups being left in a hot water bath in a naples espresso bar before they were used - which meant that the cups may have been as hot or hotter than the extracted coffee!
The dealer installed it for me at my kitchen I didn’t really bother to read rhe manual much at all but got some basic directions from the dealer and I was off using it. For me, that was part of the appeal - I could leave all the technical installation stuff to the dealer
