MediumRoastSteam What I don’t get about DarkWoods is… If they struggle to rotate one of their blends to the point that this is 2.5 weeks old… Something is then not quite right?
It would seem that way.
A word of caution
I think it quite fair to publish the reply that I received.
I appreciate your sentiment; I too like to know what is going on, particularly if something doesn’t live up to the standards we would like.
The 500g bags you have bought are a bit of an anomaly in our retail range, as they originally were not designed for retail sale but for wholesale cafes etc.
That is one of the reasons they have a different labelling system and packaged in the compostable bags. We do very few of these.
Your concerns have flagged up that we need to look at how these are presented and controlled, as a retail product.
I know your intention was not to get a refund, but I have processed this for you. This would automatically have been done with any damaged packaging anyway.
The good news is the coffee should be good to drink as well. These sort of processing methods luckily produce coffees with big bold flavours that maintain their impact.
Of the three beans that I most recently received, which are all blends and totally unremarkable in every single way, except one……look at the picture and see if you can work it out
Your kitchen towel manufacturer of choice is plenty?
Ade Smith. ACS Evo Leva v2. Kafatek Flat max 2, ssw 2024. Mazzer Philos, Craig Lyn HG-1 prime., WW key mk1.
Adrianmsmith Yep, but what was it called when it first came out?
A brand name still pretty much around and one I do not like as I don’t like coconut 🤭
Ade Smith. ACS Evo Leva v2. Kafatek Flat max 2, ssw 2024. Mazzer Philos, Craig Lyn HG-1 prime., WW key mk1.
Adrianmsmith correct, now back to the beans!
Ade Smith. ACS Evo Leva v2. Kafatek Flat max 2, ssw 2024. Mazzer Philos, Craig Lyn HG-1 prime., WW key mk1.
Adrianmsmith Well, it just seems odd that three completely differently advertised beans, are so similar in appearance and equally tasteless
With inferior eysight but using a large screen. The beans to the right appear to be a lighter colour also they appear to contain more elongated beans, both others look more rounded ?
Elcarajillo There are slight differences Frank, but the probably wrong suggestion by me, is that it seems strange 3 blends from different countries all being roasted to within seconds of coming out the same…….it is almost as if they only have one program on the roaster!
MWJB I am not sure it works like this, the cupping is supposed to be done before starting to sell the coffee, they profile it and then roast it and sell it, do you think they try every batch they roast?? It’s not like this, believe, I know a few roasters in Spain and they work on the profile before starting to roast big batches.
What I know for sure is that expensive coffee doesn’t necessarily mean you’ll get an excellent cup, and I don’t think I should feel guilty that maybe I didn’t use some very expensive grinder or some special water or the advices of some very known influencer etc, or that maybe I got the temperature wrong…this is not enjoying coffee
profesor_historia I know it’s not like this generally, but my point is when paying high costs for high quality coffee, shouldn’t the roast you actually buy be QC’d. The ‘story’ on the label is nice but doesn’t ensure quality.
9 days later
- Edited
MediumRoastSteam Got a reply. They will send a new one out, and they apologise, essentially saying that it has slipped through the net. I, however, am not convinced. I bet they just try it on… But that’s the cynical in me.
Quoting myself here to continue the thread. As I have faith in people… I ordered again. And guess what? The exact same happened. At this point there’s been too many slips through the net, and I really do think, specially now, that those are cheap excuses making me start to question their practices. I have actually asked them if it’s their common practice to ship three week old coffee - something which they denied and said it was a mistake.
Got a reply: same old story.