Auto-renewal.
And the fact that you don’t have an option to opt-out on entry.
And the fact that when you get the rip-off auto-renewal quote, you need to go on-line to cancel auto-renewal.
And the fact that a week after you cancel auto-renewal, you get a letter that they will soon auto-renew.
And the fact that when you go on their online chat to confirm you can ignore the letter, you need to answer 20 questions to the bot before it will transfer you to a human agent.
And the fact that once you get to the human agent, you need to answer all the questions again (for security), because obviously talking to a bot is useless and they don’t have access before wasting your time again.
Direct Line Insurance, if you have to know, but it’s the same with many companies.
Auto renewal quote went from £300 last year to £370 (blaming the hike on “Insurance Premium Tax going from 10% to 12% in June 2017” (???).
Bought an equivalent policy from someone else for £255. These companies really take us for idiots, which we probably are.
