Last February, I bought a Bosch toaster through Amazon for the princely sum of £149.99. I expected something that made good toast! It did not, continually over toasting one side and under toasting the other. Anyway, last week it stopped working so I rang Bosch who said no problem, this comes with a 2 year warrant. Send us the old one back and if we cannot mend it we will replace it. So, I sent it back then received a phone call saying they would replace it but my model was no longer available. No problem I said, as long as it is an equivalent.

So, today the replacement turned up. I checked onAmazon and this model is also no longer available and when it was, it was £84.62. I emailed Bosch on the address on the delivery note. it bounced back. I rang them on the number on the delivery note, out of service. SO, I rang another advertised number and spoke to someone who saaid it was not his department but gave me the correct email.

I know I am old and grumpy, but I would really expect a better level of service than this. Hopefully I can wangle a full refund and buy a Duallit!

https://www.suddencardiacarrestuk.org/2024/02/thank-goodness-for-madeira-cake/

Infuriating shenanigans!

Incidentally I was about to post we had the same experience with a Dualit when I saw your last sentence… not sure you can expect much better!

Have a look at Rowlett. They’ve become a bit trendy lately but they’re commercial toasters used in hotels etc, bulletproof!

    My issue with toasters, is the lack of ones with a proper size slot for anything other than cheap supermarket bread. I want a double long slot toaster and not these tiny ones that half my breada has to be hanging out the top and remain untoasted.

    When we moved house in COVID I got shafted on everything we bought

    Table, TV, fridge freezer, washer dryer, dining chairs, espresso machine lol

    Think it’s me 😂😂😂

    Decent De1pro v1.45 - Niche Duo - Niche Zero - Decent is the best machine ever made -

    dutchy101 I’ve decided to stop buying expensive toasters and kettles. They don’t last and aren’t worth what they cost

    Dualit classic 2 slot (the expensive old fashioned one), I have had mine since 1984…same heating element

    Contact me

        Sounds like I might’ve just had a bad experience with Dualit, lots of good reviews online.

          Ernie1 We’ve got a Rowlett. Love it.

          Couldn’t get a simpler toaster. All user serviceable and replaceable parts - at reasonable cost.

          They aren’t all made in the UK anymore, so if that matters to you then look closely at the model info.

            Just get one of those conveyer belt toasters, they’re awesome.

            Ernie1 we have a couple of those (much smaller size) in work but it is a big canteen with a lot of people through for breakfast. I like the toast they produce a lot, but, people being people - will never leave the speed dial alone and your toast will either be burned or not toasted if you don’t do a sacrificial run before adjusting!!. I don’t like wasting anything especially food so I don’t bother with it anymore!

                Ernie1 Sounds like I might’ve just had a bad experience with Dualit, lots of good reviews online.

                It very much depends on the model range you buy, there are basically 2 ranges, one built like everyone else and one built to last….or used to be.

                Contact me

                  Ernie1

                  😂 We have the 6 slice of this - and love it…..great toast. Only caveat is if you like to toast think things.

                    JahLaza but, people being people - will never leave the speed dial alone and your toast will either be burned or not toasted if you don’t do a sacrificial run before adjusting!!.

                    Dialing in toast?

                        dutchy101 haha yes, in a sense!! It’s a wire rack that moves through a heated area and the toast falls off the wire as the wire turns and returns on a pulley/cog wheel. Is this the same as the above toaster? (I hope I am describing it correctly). So, by increasing or decreasing the speed of the wire rack through the heating elements you toast the bread for longer or shorter!

                          Well, the plot thickens! This morning an email dropped in from Amazon saying there is a product recall on my toaster due to a fire hazard! In the blurb it does say to contact them and request either a free exchange or a refund. So, I am going to ring them tomorrow, take the refund, send them back the one they sent me and buy another.

                          Since this is my thread, I am going to divert it away from the topic slightly and ask for suggestions.

                          The requirements are:

                          2 slots

                          Ability to take non standard shapes would be a bonus but not a deal breaker

                          Not really fussy about looks or design

                          It has to produce good toast though. None of this dark one side, light the other

                          Budget circa £150

                          This is the Duallit one I think.

                          Hopefully, I can learn something from you! I am more interested in toast quality than having something that will see its owner through to the next millenium! I had even thought of Sage toasters god forbid

                          https://www.suddencardiacarrestuk.org/2024/02/thank-goodness-for-madeira-cake/

                          I almost bought a Sage toaster due to the “a bit more” function which is genius but the reviews were a bit too mixed for the price