DavecUK yes manually pushing it doesn’t do anything. Oki, as I don’t want to waste time searching, how to access the side panel? Opening the top panel and side screws will be their?

      Berryterry I think so yes, I never had a production model (no compartments), but others who have removed the side panel to access the electronics bay, I am sure can help. I have also let Paolo know about this thread.

      Contact me

          DavecUK sounds good. I will give it couple of hours lets see if Paolo says anything if not i will DIY’t. I am just frustrated it happened out of the blue with a new machine…

              Berryterry It has 4 screws. 2 on top and 2 at the bottom. It’s on the right-side; the left is the water tank. You will have to slot it properly while putting the panel back - especially the bottom.

              You may need to move her to a comfortable table to unscrew the bottom screws, given the restricted view. Please take care, if you are going to move her to the edge of the work top.

              I haven’t opened the right panel yet.

                  LMSC oki , so i guess the two flat screws on the top right and the bottom screws? And from the shape of it i will slide toward the tray side…

                  Working at it is very difficult, she is heavy and very tight area to work with and you cannot flip it…

                  • LMSC replied to this.

                      Berryterry I think you are right; the ones closer to the panel. Yes. It will slide like the water tank panel.

                      The bottom access is difficult. If you can’t move her any where — ex: service table, the next best position is taking the right side to the edge — just sufficient enough — taking help from some one so that some one may undo the screws, while you may support machine to avoid any risks of falling. Please be safe.

                          LMSC gonna be extra safe… she is heavy… hopefully it works after all of that. Will keep you posted… thanks

                            I opened it but nothing seems out of order..

                            Tl;dr their was a wire that was not lose but was the cause in the main chamber not the side panel. I nudged all the wires and I suspect it was the lower water wire or the top pump wire.

                            Good stuff: its clean from inside and easy to work with.

                            Bad stuff: if you are alone removing the bottom side screws is hell.

                            Its bad that this happened to me in the first week.

                            Thanks

                              LMSC yep, i used the hot water tap to make the boiler fill all seems in order. Lets hope its that.. thanks for following up btw

                                  Berryterry I’d sort of feel better if the wire had been loose somewhere…I’m suspecting it’s a loose wire to spade connection. If it goes bad again, you may have to remake it…fortunately it’s a low voltage circuit, but of course that means it carries more amps…that said, it’s only about 2 amps or so.

                                  Had it been the tank water sensor, you would have got a low water alarm (I think, because the Alpha didn’t have a water alarm at all)

                                  Contact me

                                      Berryterry Glad it is all sorted. Enjoy making lovely coffee with Evo and share your experiences.

                                        a month later

                                        Happy New Year!

                                        I have a similar problem and thought I’d post on this thread. I got my machine a while back (I was actually one of the buyers of the first or second batch of machines shipped), but due to unfortunate circumstances I just now got around to unpack and set it up. The machine turns on, the pump makes a buzzing sound as if working, but it does not draw any water from the tank. After a while the machine gives an AL.10 error. This is the situation from the first time I turned it on. The small lever mentioned above does touch the big one. The water level sensor seems to work, since pulling it out of the water triggers a AL.11 error. I opened up the machine and do not see any loosened wires or bent tubes. I have tried the suggestions in this thread, but to no avail. The only thing that I have not tried is to attempt to prime the pump manually, since I am not sure how to remove the water filter safely. I contacted Paolo, he suggested to try and turn on the machine with the levers down, in case the pump and the boilers (?) had some air inside. This did not help either. The only thing that is perhaps of note is that the two lights on the left of the front panel of the machine do not light up.

                                        Any suggestions?

                                          The pump can sometimes be a bugger to prime. With machine off at switch, pull lever down. Then use switch to start/stop pump and follow process below.

                                          Pull of the gauze filter on inlet tube, squirt some water down it to fill the pump chamber as the pump is running. When it picks up, stop pump, fill the tube with water, pop gauze filter on and drop it in full tank.

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                                            Thanks, I will try it as soon as I get home!

                                            vkapoulas The A10 is the service boiler fill.

                                            I wonder if there is any loose contact with the pump. Does the pump work if you flush some water through the group ?

                                            If the middle tube on the tank is at a similar level to the left-most tube, you might have a problem. Could you raise the middle tube well clear of the left tube and check again ?

                                            Thx