- Edited
High street is a loosely defined concept, which has a price point for all buyers. Lelit can find a spot in JL, Currys, Harrods, Selfridges, etc. Can it be sold in Argos? May be, the lower end of the range.
I do hope they will retain Lelit’s current customer support. In the end, they may retain the current operating model as long as it doesn’t hurt them too much. But, we have to remember it runs contrary to their current after-sales business practice. At the same time, most of the people here won’t mind DIY. This isn’t in the case of the mass market. Perhaps, they may give us a choice - fix it if we think we can with a loss of warranty if we mess it; otherwise, we will fix it for you. Is it fair, may be for some and may not be for others.
Businesses are run to make money. Let’s not forget it. A few businesses have excellent customer support. If Breville can do that, it’s good.